Frequently Asked Questions

Everything you need to know about your Imperfects order.

What is your shipping policy?

We offer standard shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

How do I return or exchange an item?

You can return any unworn item in its original packaging within 30 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.

Are your products sustainably made?

Yes, we prioritize ethical manufacturing and sustainable materials. We work closely with our suppliers to ensure fair labor practices and utilize recycled fabrics whenever possible.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer a size guide?

Absolutely. Each product page features a detailed size chart with specific measurements to help you find the perfect fit. If you are between sizes, we generally recommend sizing up.